How do I return an item?

We pride ourselves if responsive customer service. Order errors do occur and we strive to connect within 24hrs or 1 business day from any inquiries. Typically we respond within an hour! Orders may be edited prior to shipping, please message us for assistance. Due to the personal consumable nature of nicotine product, and for costumer safety, all sales are finale. We can not accept returns on open, modified or damaged products. If product damage occurs during shipping, please note with the carrier when signing off and take photos of the damage. Please contact us and send the photos of the damage to us so we can help with the carrier damaged package submittal process. Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquid perceived taste based on description as each persons pallets differs drastically. Need help? Contact Us!